Frequently Asked Questions

Our main goal at bethgodfrey.com is to make your on-line purchasing experience as pleasant as possible. We pride ourselves on excellent customer service and quality craftsmanship, and want to ensure that you are completely satisfied with your shopping experience.

HOW DO I PURCHASE AN ITEM FROM BETHGODFREY.COM?
To purchase an item click on the "add to cart" button. Payment is handled through PayPal - a free, safe and easy way to transfer payments and process credit cards. You DO NOT require a PayPal account in order to make a purchase.

After you submit your order you will immediately be redirected to PayPal's SSL secure site. Please follow the instructions on their Site to complete your purchase. Your order will be shipped once PayPal has confirmed your payment is complete. To review PayPal's policies, please visit their website.

CAN I PICK UP MY PURCHASES?
Absolutely! If you are in TORONTO and wish to skip shipping fees, you can schedule a pick up at our studio. Please e-mail us at bethgodfrey@rogers.com for additional information.

WHAT IS THE SHIPPING POLICY?

Orders will be shipped within 3-7 business days, depending on availabiliy and the item(s).

WE ARE PLEASED TO OFFER FREE SHIPPING & HANDLING FOR ORDERS OVER $200
Most orders are shipped via Canada Post Insured or XPressPost Service. This service provides you with a tracking number allowing you to track your package on www.canadapost.ca. Please understand and keep in mind that shipping may take a bit longer during holiday seasons, so place your holiday orders as early!

In order to keep shipping expenses as low as possible, we currently have a special limited time flat rate system for Toronto deliveries.

$0.01 - $ 9.99 ...$5
$10.00 - $49.99...$5
$50.00 - $99.99 ...$5
$100.00 - $ 199.99 ...$5
$200 and up ...$0

Deliveries outside of Toronto, will be charged on a per order bases...please contact us prior to placing your on-line order.

CAN I PLACE AN EMERGENCY ORDER
? YES!!! We understand how hard it is to wait for something you REALLY REALLY want NOW!! For faster service we are happy to ship another method where additional costs may be incurred. We will always do our best to accommodate you. E-mail us at bethgodfrey@rogers.com with your specific requests.

WHAT CURRENCY IS USED?
All prices are in Canadian dollars. Paypal automatically converts the price for you into your currency when you pay.

ARE GIFT CERTIFICATES AVAILABLE?
We are pleased to offer Gift Certificates in any denomination. It is SO EASY to use! You choose the amount, pay for it, and the gift certificate is e-mailed directly to the lucky recipient, who can use it on bethgodfrey.com at any time. There is no expiry date. In addition, you can include a personalized message.

CAN I JOIN THE MAILING LIST?
Please feel free to sign up for regular notices of new designs, special promotions and sales! My Mom taught me to share, but in this case, we will not. We have a strict policy against selling or sharing your information with outside sources. It's a woman's perogative to change her mind, so you can unsubscribe at any time. We won't be insulted.

DO YOU SEND OUT INTERNATIONAL ORDERS?
Yes. We ship worldwide. International orders (outside Canada and the US) will have an additional shipping fee. If this is the case, we will notify you asap of the additional charge. Please allow an additional 5-6 business days for delivery. Merchandise exported from Canada to another country must clear customs and the recipient of the merchandise may have to pay duties on the item(s), IF they are applicable. The purchaser is fully responsible for any customs and/or duties charges into their country. We have no control over these potential charges. 

DO YOU MAKE PRICE ADJUSTMENTS?
Prices are subject to change without notice. We are unable to offer price adjustments if an item eventually finds it's way into the SALE section.

HOW DO I CARE FOR MY JEWELLERY - CLEANING AND STORING?
To ensure your gems and metals retain their best appearance, it is recommended to store your jewellery away from the sunlight or bright lights so that the original brilliance is maintained. Do not allow your jewellery to come into contact with perfume, lotions, hairspray, cosmetics or other chemical products such as cleansers and harsh soaps. Do not wear your silver jewellery in the shower, tub, pool and whirlpool!

STERLING SILVER naturally tarnishes when exposed to air, but it can be easily cleaned. We recommend using a buffing cloth that has been treated with an anti-tarnish formula to remove tarnish. Go To "OTHER GREAT STUFF" for our special polishing cloth. Wearing the jewellery will also preserve the finish. Keep silver in an air tight bag whenever possible. We do not recommend the chemical silver dip that you find at department stores. They are highly toxic and can damage your pearls and gemstones!

Gentle handling is recommended when removing your jewellery. Stand over a rug to be safe with large gemstones. Some of our jewellery uses very fine, thin metal wire to achieve the delicacy and intricacy of our work. This is quite durable for normal wear, but can be weakened if bent or pulled roughly. 

Keep your PEARLS away from chemicals! Put your pearls on after your hairspray and perfume. Makeup or grime can be removed from pearls and gemstones with warm filtered water and a tiny bit of gentle handsoap, rub with a soft cloth to clean, and air dry.

If you must clean your gold vermeil jewelry, use a very soft cloth or gentle hand soap and filtered water. Do not use jewellery polish as the abrasives and chemicals will strip the gold layer.

ARE YOU ABLE TO DO CUSTOM / SPECIAL ORDERS? YES!! Special orders are always welcome! If you are looking for a piece of jewellery to wear with a specific outfit, send us a photo or colour swatch and we can work with you to design something special or guide you to a great choice for your specific needs. 

CAN YOU HELP ME CHOOSE?
Love everything, but having trouble deciding? Just contact us and we'll be right there to guide you and help you make a GREAT choice.

CAN I SEND A GIFT?

OF COURSE! To let us know this is a GIFT, include your message to the lucky recipient with their name and address in the message box beside the item before you check out. We include beautiful gift wrapping and a personalized note card free of charge! If you can't decide what to buy, check out the GIFT CERTIFICATE page!

CONFORMITY OF GOODS/PRODUCT DESCRIPTIONS
Every care has been taken to ensure that the descriptions and specifications are as accurate as possible. While the colours displayed are a close representation, light variations in the actual goods may occur. Slight inconsistencies in the colour, shape, size, and texture of gemstones, pearls, and precious metals are not only natural, but are actually an added element of beauty, and have the distinction of making each piece feel alive, unique, and handmade. Please e-mail us with any questions or you may have, and we will do our best to answer your request with efficiency and integrity.

We make our sincerest effort for the photos on the website to be a close representation of the jewellery that you will receive.

WHAT IS YOUR RETURN POLICY?
We do not offer exchanges or refunds for merchandise purchase through the website. Most of the jewellery on this site is made to order. We know you will love your choices, but please be sure you want it and carefully check sizes prior to your purchase. If you wish small sizing changes, we are happy to accomodate your preferences prior to shipping. These can be added in the message box beside each item.

We triple check every piece before going out of the studio. However, if an item, however, does comes to you damaged, please e-mail us within ONE (1) day of receipt and we will glady accept a return within 7 days for repair. Prior to sending it back for repair, please e-mail us at bethgodfrey@rogers.com to obtain a Repair Authorization #. Please include this number inside the package. This number MUST be obtained before returning any merchandise. The customer is responsible for return shipping and any insurance costs, and must provide us with the shipping company and a tracking number. Kindly include a copy of the original receipt with your shipment. Merchandise must be packaged properly and well padded to ensure that damage does not occur.

Bethgodfrey.com will not assume responsibility for lost or stolen items or damage occurring in transit.

DO YOU DO REPAIRS? 
We will gladly repair any piece purchased on bethgodfrey.com within 3 months of purchase. We may not have access to certain components, but will do our very best. After 3 months, there may be a small repair fee.

Please e-mail us at bethgodfrey@rogers.com to obtain a Repair Authorization #. This must be obtained BEFORE sending any item back to be repaired. Please include a copy of your invoice and your RA # inside the package.

Please ensure that your merchandise is packaged properly and well padded.

ADDITIONAL ASSISTANCE
If you have any further questions or do not understand any of the terms, conditions or policies, we invite you to contact us by e-mail at bethgodfrey@rogers.com and we will be happy to assist you.

BETH GIVES BACK  |  GIFT CERTIFICATES  |  FAQ  |  GEMSTONES  |  PRIVACY POLICY  |  TERMS OF USE  |  SITEMAP
© 2018 Beth Godfrey. All Rights Reserved. Web Site Design By: Insight Design & Communications